Managed IT Services for One Predictable Monthly Fee
Your complete IT department, without the overhead.
Existing client? Get Support(703) 400-6937
What does NRVPC handle so your team can focus?
NRVPC is a managed service provider (MSP) based in Fairfax, Virginia. We provide managed IT services to companies with 20 to 500 employees across Northern Virginia. One predictable monthly fee covers every employee on every company-owned computer: 24/7 proactive monitoring, unlimited help desk, security management, and a 3-year technology roadmap. A local engineer answers in 12 minutes on average, and 63% of issues are resolved remotely within the hour.
The best businesses focus on what they do best. If you're a medical practice, you excel at patient care. If you're a consulting firm, you deliver exceptional client results. Founded in 2006, NRVPC is the technology partner that handles the rest.
Imagine having a full IT department that handles updates before they become issues and answers your team's questions. That's NRVPC's managed IT services.
Is NRVPC the right IT partner for your business?
You are a strong fit if you:
- Have 20 to 500 employees on company-owned computers
- Have at least one office near the Virginia I-495 corridor
What you get from NRVPC:
- Managed security on every device, with MFA on all email and VPN
- One-hour on-site response across the Washington, D.C. area
If NRVPC is not the right fit, we will say so.
What is included in NRVPC managed IT services?
Every managed IT client, whatever the industry, receives the same core scope:
- Every company-owned computer and server, and the network
- Firewall management on Sophos, SonicWall, or UniFi
- Email and productivity: Microsoft 365, Google Workspace, or a local domain
- User onboarding and offboarding, so new hires are productive on day one
- Network security monitoring and response
- Unlimited help desk for every employee, with direct access to a certified engineer
- Quarterly business reviews with your leadership team
- Hardware refresh budgeting, planned against your technology roadmap
- Independent vendor evaluation when you are weighing a purchase
Every client also runs on the same security baseline: MFA on all email and VPN, documented firewall rules, managed endpoint security on every computer, encryption on every device holding sensitive data, least-privilege access, quarterly security audits, and employee security awareness training. No end-of-life equipment or operating systems stay in service, all servers stay under warranty, and new devices carry a 3-year minimum warranty. During the 30-day onboarding we also block sign-ins from outside the country unless you need them and lock any account that signs in from two places too far apart to travel between. Everyone moves to an authenticator app instead of text-message codes, with exceptions for anyone who needs one, and we cancel licenses nobody uses.
How does the All-You-Can-Eat model work?
Here's what it means for your daily operations: Your systems stay current with proactive maintenance and security patches. Your team gets direct access to a certified engineer when they need help. You know exactly what you're spending on IT every month. The engagement follows four steps.
Assessment
Every engagement starts with an IT assessment of your environment, set out step by step at the end of this page.
Onboarding
In the first week we get your team settled in: contacts and calendars synced, and each computer set up the way your people work. Over the first 30 days we document everything, from photos of the network rack and every access point by name to how-to notes written for your office, so later calls are short, and bring every device and account up to the security baseline.
Ongoing management
Monitoring runs 24/7. Your team calls, emails, or requests remote support and an engineer responds. When a visit is the right answer, we provide one-hour on-site response across the Washington, D.C. area.
Quarterly business reviews
Your leadership and ours sit down every quarter to review performance, update the roadmap, and plan the next hardware refresh.
What does one monthly fee cover, by environment and industry?
One predictable monthly fee covers unlimited support for every employee on company-owned computers. Projects of 8 or more hours, or work that needs multiple resources, are scoped separately, so the monthly number holds. The current per-user prices are on our pricing page. Windows-primary environments are our core; Mac is supported with clear expectations, and mixed environments work well.
For healthcare practices, we manage the technical controls behind HIPAA: encryption on every device holding patient data, MFA on email and VPN, least-privilege access, and quarterly security audits. For legal practices, we manage the technical controls behind attorney-client confidentiality. For nonprofit organizations, we support grant and donor compliance. For every client, we provide IT expertise sized for mid-sized companies.
Your expertise isn't in managing technology infrastructure, and it doesn't need to be.
What should you expect from managed IT providers in Northern Virginia?
Here is the day-to-day of a managed plan.
Issues caught early
Monitoring flags problems as they start, and an engineer acts on them.
A certified local engineer
Your team's help desk requests go to an engineer certified in CompTIA A+, Network+, Security+, and SecurityX (formerly CASP+).
A 3-year roadmap
Reviewed with your leadership every quarter.
One security baseline
MFA, managed endpoint security, and encryption on every device.
HIPAA controls for practices
We manage the technical side of HIPAA so your practice can focus on patient care.
Costs you can plan on
Every employee on a company-owned computer is covered, and the amount holds month to month.
What results do NRVPC managed IT clients see?
The numbers below are measured across our Northern Virginia client base:
- 12-minute average response time
- 63% of issues resolved remotely, within the hour
- 8-minute average issue detection
- 98% of calls answered
- 95%+ issue-free operation
- 99.99% uptime
NRVPC was founded in 2006.
Frequently asked questions
Is support really unlimited?
Yes. Under the All-You-Can-Eat plan, there is no limit on support for any employee on a company-owned computer; only project work is quoted separately.
What happens when a problem needs someone on-site?
A local Northern Virginia engineer comes to you when a visit is the right answer, with one-hour on-site response across the Washington, D.C. area. Few issues get that far: most are handled remotely within the hour. On-site visits are part of the plan, with no hourly charge.
Does NRVPC support Macs and mixed environments?
Yes. Windows-primary environments are our core, and we support Macs with clear expectations set at onboarding. Mixed Windows and Mac offices work well under one managed plan.
Can NRVPC work alongside our own IT staff?
Yes. NRVPC has co-managed agreements alongside a company's in-house IT staff, alongside other IT providers, and alongside a parent company's IT team.
Where does NRVPC provide managed IT services?
NRVPC is based in Fairfax, Virginia and serves companies with an office near the Virginia I-495 corridor.
What happens in an IT Assessment
In an IT assessment, you and Zach Launey, NRVPC's President, review your current environment, security and compliance. It ends in recommendations and a roadmap.
A 15-minute intro call
You tell Zach your objectives, what you wish were different about your IT, and what you would have technology do if you could wave a magic wand.
A review of your environment
We review your devices, network, platforms, and security posture. If you have an office, that means about an hour there, looking at your network equipment and printers. Fully remote teams meet on a video call.
Recommendations and a roadmap
Then we show you exactly what a managed plan would cover.
Eric Campbell, NRVPC's Chief Technical Officer, joins when needed.
Ready to see what a managed plan covers for your company?
An IT assessment shows you exactly what NRVPC would manage and what changes first. There is no obligation and no hourly meter.
Or email sales@nrvpc.com