About NRVPC: Managed IT Services in Fairfax, Virginia
Founded in 2006, NRVPC is the Fairfax, Virginia IT team that answers the phone for organizations across Northern Virginia.
Existing client? Get Support(703) 400-6937
How did NRVPC start?
NRVPC was founded in 2006 at Virginia Tech, in Alan Abraham's entrepreneurship class, as New River Valley PC: named for the New River Valley around Blacksburg, home of Virginia Tech.
After school, its founder worked at GW-MFA to raise capital, then partnered with Eric Campbell in 2011. The initials stayed.
Since then they have worked toward one aim: to automate the world and lower the cost of healthcare in the US through technology.
What kind of organizations does NRVPC serve?
NRVPC is a managed service provider (MSP) based in Fairfax, Virginia. We do one thing: run the technology for organizations with 20 to 500 employees that have at least one office in our service area, from Arlington and Alexandria across Fairfax County to Reston and Herndon, plus Northwest Washington DC and Bethesda. Our clients include healthcare providers, legal practices, nonprofit organizations, mid-sized businesses, and professional services firms. Every one of them works with a local engineer who responds in an average of 12 minutes and resolves 63% of issues remotely, within the hour.
The clients we serve best share a profile. Their staff work on company-owned computers. They run Windows-primary environments, with Mac supported where it is needed. Many of them hold sensitive data, whether that is patient records, client files, or donor information. Their leadership wants a technology partner who sits at the table for quarterly business reviews and plans three years ahead with them.
How does NRVPC work with clients?
Four commitments define every NRVPC relationship.
One predictable monthly fee
Our All-You-Can-Eat (AYCE) model covers unlimited support for every employee on every company-owned computer. Project work of 8 or more hours, or work that needs multiple engineers, is scoped and billed separately so your monthly fee stays steady.
Direct engineer access
When you call, a Northern Virginia engineer answers. With 24/7 proactive monitoring and an 8-minute average issue detection, most problems are found and handled before anyone on your team notices.
Quarterly business reviews with your leadership
Every quarter we meet with your C-level team to review performance, update your 3-year technology roadmap, plan hardware refresh budgets, and evaluate vendors independently. You get a clear picture of where your technology stands and what comes next.
One security baseline
Every NRVPC client operates on the same baseline, listed below.
Security standards every client agrees to
- MFA on all email and VPN
- Documented firewall rules on a Sophos, SonicWall, or UniFi firewall
- Managed endpoint security on every computer
- Encryption on all devices holding sensitive data
- Least-privilege access
- Supported equipment and operating systems only
- All servers under warranty, with a 3-year minimum on new devices
- Quarterly security audits
- Employee security awareness training
These standards are how we maintain 99.99% uptime across our client base. See what each one means for you.
We keep our model simple so you always know what you are getting.
Who is on the NRVPC team?
All of our technicians work remotely, from Alexandria, Springfield, Fairfax, and Warrenton. NRVPC's address is VentureX Fairfax, 3060 Williams Dr, Suite 300, Fairfax, VA 22031.
Zach Launey
President
Zach holds every IT assessment himself and has an economics degree from Virginia Tech. Most days he is closing tickets or improving how NRVPC works, and he steps in for executives, or when every technician is busy.
Eric Campbell
Chief Technical Officer
NRVPC's founder partnered with Eric in 2011. Eric joins IT assessments when needed.
Five technicians on the help desk
Escalations follow a set order. When a visit is needed, NRVPC sends the closest available technician.
Which certifications does the NRVPC team hold?
Our engineers hold CompTIA A+, Network+, Security+, and SecurityX (formerly CASP+) certifications and work daily in Microsoft 365, Google Workspace, Windows, Cisco, Ubiquiti, Meraki, SonicWall, Sophos, Bitdefender, Carbon Black, and Synology environments.
What can you count on NRVPC to always do?
- We bill one flat monthly fee.
- We support every employee on every company-owned computer, every time.
- We answer with a local engineer who knows your environment.
- We manage the whole environment, from firewall to inbox to onboarding and offboarding.
- We keep every client on supported hardware and operating systems under warranty.
- We meet with your leadership every quarter with a written roadmap.
If your organization has 20 to 500 employees and an office in our service area, we are a fit for each other.
Ready to meet the NRVPC team?
Book an IT assessment and Zach Launey, NRVPC's President, will walk through your environment, your goals, and what onboarding would look like.
Or email sales@nrvpc.com