Security Standards and Trust at NRVPC
The security standards every NRVPC client runs on, set out in plain language so you can check them before you sign.
Existing client? Get Support(703) 400-6937
Download NRVPC's capabilities statement (opens in a new tab) (PDF, one page)
How does security work at NRVPC?
NRVPC is a managed service provider (MSP) based in Fairfax, Virginia.
Every client, in every industry, runs on the same security baseline, set out below in plain language. The framework behind it is the CIS Controls, the Center for Internet Security's published list of security practices.
Each quarter, your leadership reviews your environment with us, including a security check of spam filtering, sign-in locations, and the reports from your security tools.
What security standards does every NRVPC client get?
| Standard | What it means for you |
|---|---|
| MFA on all email and VPN | A stolen password alone does not open an account |
| Documented firewall rules | A managed Sophos, SonicWall, or UniFi firewall, set up for your office |
| Managed endpoint security on every computer | Security software on every company-owned computer, managed by NRVPC |
| Encryption on every device holding sensitive data | A laptop left in a cab does not give up its data |
| Least-privilege access | Each person has the permissions their role needs, and no more |
| No end-of-life equipment or operating systems | Nothing on your network has stopped getting security updates |
| All servers under warranty | Every server is covered, and new devices carry a 3-year minimum warranty |
| Quarterly security audits | Every quarter, spam filtering, sign-in locations, and your security tools' reports are checked and reviewed with your leadership |
| Employee security awareness training | Your staff are trained to recognize suspicious emails and requests |
These standards are how we maintain 99.99% uptime across our client base.
What can you expect from NRVPC's support?
Engineers respond during business hours, Monday to Friday, 8 a.m. to 5 p.m., with a 12-minute average response time. Monitoring runs 24/7, and after hours clients have an emergency line.
- 8-minute average issue detection
- 63% of issues resolved remotely, within the hour
- 98% of calls answered
- One-hour on-site response across the Washington, D.C. area
How does NRVPC work with every client?
Your environment, documented
A documentation base for your office: photos of the network rack, every access point by name, and how-to articles written for your setup.
Access that follows your staff
New hires are set up with their accounts, MFA, and a managed computer. When someone leaves, their access is closed.
A person you know answers
Your call is answered by a person you know by name, with no queue, and you have direct access to the engineers who support your office.
Which certifications and platforms does the team work with?
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA SecurityX (formerly CASP+)
- Carbon Black
- Microsoft 365 and Google Workspace
- Sophos, SonicWall, and UniFi firewalls
- Windows-primary, with Mac supported
Who is NRVPC, on paper?
| Legal name | NRVPC, LLC |
|---|---|
| Founded | 2006 |
| Address | VentureX Fairfax, 3060 Williams Dr, Suite 300, Fairfax, VA 22031 |
| Business hours | Monday to Friday, 8 a.m. to 5 p.m., with an after-hours emergency line for clients |
| Serves | Organizations with an office near the Virginia I-495 corridor, plus Northwest Washington DC and Bethesda, MD |
| Unique Entity ID (UEI) | JAAYBKHJRDA3 |
| CAGE code | 9DVG5 |
| NAICS codes | 541512, 541519 |
| Sales | (571) 746-9074, sales@nrvpc.com |
| Help desk (existing clients) | (703) 400-6937, helpdesk.nrvpc.com (opens in a new tab) |
Download NRVPC's capabilities statement (opens in a new tab) (PDF, one page)
Frequently asked questions
What does NRVPC check in the quarterly security review?
Spam filtering, sign-in locations, and the reports from your security tools, alongside the last three months of tickets, reviewed for patterns. The findings are reviewed with your leadership.
When do NRVPC's engineers respond?
Monday to Friday, 8 a.m. to 5 p.m., with a 12-minute average response time. Monitoring runs 24/7, with an 8-minute average issue detection. After hours, clients have an emergency line, and one-hour on-site response covers the Washington, D.C. area.
What happens in an IT Assessment
In an IT assessment, you and Zach Launey, NRVPC's President, review your current environment, security and compliance. It ends in recommendations and a roadmap.
A 15-minute intro call
You tell Zach your objectives, what you wish were different about your IT, and what you would have technology do if you could wave a magic wand.
A review of your environment
We review your devices, network, platforms, and security posture. If you have an office, that means about an hour there, looking at your network equipment and printers. Fully remote teams meet on a video call.
Recommendations and a roadmap
Then we show you exactly what a managed plan would cover.
Eric Campbell, NRVPC's Chief Technical Officer, joins when needed.
Want to see where your security stands?
Book an IT Assessment to review your current environment and security with Zach Launey, NRVPC's President.
Or email sales@nrvpc.com