Managed IT Help Desk Services for Northern Virginia Businesses
Your team calls, and someone they know answers.
Existing client? Get Support(703) 400-6937
NRVPC, a managed service provider (MSP), provides managed IT help desk services from Fairfax, VA to organizations with 20 to 500 employees across Northern Virginia. When someone on your team needs help, a certified engineer responds in 12 minutes on average, and 63% of issues are resolved remotely, within the hour. Help desk support is included in every NRVPC managed IT services agreement, unlimited, for every employee on a company-owned computer.
Is NRVPC the right IT partner for your business?
You are a strong fit if you:
- Have 20 to 500 employees on company-owned computers
- Have at least one office near the Virginia I-495 corridor
What you get from NRVPC:
- Managed security on every device, with MFA on all email and VPN
- Quarterly business reviews with your leadership team
If NRVPC is not the right fit, we will say so.
What do NRVPC's IT help desk services include?
NRVPC's IT help desk gives your team direct access to certified engineers on our Northern Virginia team who already know your business, your systems, and your people.
- Password resets and account access
- Software installs, updates, and application issues
- Hardware problems on company-owned computers
- Network and Wi-Fi connectivity
- Email and Microsoft 365 or Google Workspace configuration
- Printer and scanner setup and troubleshooting
- User onboarding and offboarding
- Anything else that stands between your team and their work
How does unlimited help desk support work?
Help desk support is unlimited under our All-You-Can-Eat model. One predictable monthly fee covers every employee on a company-owned computer, as many times as they need help. Project work of 8 hours or more, or work that needs multiple engineers, is scoped and billed separately so the monthly fee stays predictable.
The help desk works alongside our network security management and cloud solutions, so the engineer who takes your call already knows your firewall and your Microsoft 365 or Google Workspace tenant.
How does your team reach the help desk?
Here's what your team experiences.
Request help
They call the help desk, where a person on our team picks up, or open a request through the Client Portal at helpdesk.nrvpc.com.
Remote support
An engineer connects through a secure remote session.
On-site support
When hands-on help is needed, an engineer comes to your office, with one-hour on-site response across the Washington, D.C. area.
For healthcare providers, patient data is handled under the technical controls HIPAA requires. For legal practices, we apply the same care to client files and attorney-client confidentiality.
Behind the help desk, 24/7 remote IT monitoring runs on every managed device. Average issue detection is 8 minutes, so a fix is often underway before anyone on your team places a call.
Your team has important work to do. We keep the technology working so they can do it.
What should your team expect from IT support companies in Northern Virginia?
No phone tree, no queue
A person on our team picks up, gives their name, and stays with the issue until it is fixed. Before long, it's someone your team knows.
Fixed during the call
Most issues are fixed in a secure remote session during the same call. The software your staff use is already on hand, so nobody waits for a download. We keep calls short, because your team's time matters as much as ours.
One-hour on-site response
Hands-on problems get a visit from the same local team, with one-hour on-site response across the Washington, D.C. area.
Explained and documented
Every fix is explained in plain English and documented so the pattern gets fixed, not just the symptom.
Every employee covered
No caps on requests and no hourly charges, for anyone on your team.
A clear escalation path
Five technicians work the help desk, and escalations follow a set matrix. Zach Launey, NRVPC's President, steps in himself for executives or when every technician is busy.
What do NRVPC's help desk numbers look like?
NRVPC's help desk numbers:
- 12-minute average response time
- 98% of calls answered
- 63% of issues resolved remotely, within the hour
- 8-minute average issue detection
- 95%+ issue-free operation
- Five technicians on the help desk
Frequently asked questions
How fast does NRVPC's help desk respond?
12 minutes on average, during business hours (Monday to Friday, 8 a.m. to 5 p.m.), whether your team calls or opens a request through the client portal. After hours, clients have emergency support for anything that cannot wait.
Is help desk support unlimited?
Yes. Every employee on a company-owned computer is covered under our All-You-Can-Eat model. Project work of 8 hours or more is scoped and billed separately.
Who answers when my team calls?
One of the five technicians on NRVPC's own local team, usually someone your staff already know by name. Our engineers hold CompTIA A+, Network+, Security+, and SecurityX (formerly CASP+) certifications, and the same local team handles remote sessions and on-site visits.
Where does NRVPC provide IT help desk services?
NRVPC provides IT help desk services across the towns and counties near the Virginia I-495 corridor.
Virginia
Also serving
Remote support reaches every employee wherever they are working. One-hour on-site response across the Washington, D.C. area covers every location on this list.
What happens in an IT Assessment
In an IT assessment, you and Zach Launey, NRVPC's President, review your current environment, security and compliance. It ends in recommendations and a roadmap.
A 15-minute intro call
You tell Zach your objectives, what you wish were different about your IT, and what you would have technology do if you could wave a magic wand.
A review of your environment
We review your devices, network, platforms, and security posture. If you have an office, that means about an hour there, looking at your network equipment and printers. Fully remote teams meet on a video call.
Recommendations and a roadmap
Then we show you exactly what a managed plan would cover.
Eric Campbell, NRVPC's Chief Technical Officer, joins when needed.
Ready to give your team better support?
Book an IT Assessment and we'll show you what the help desk would look like for your team.
Or email sales@nrvpc.com